Process control is the responsibility of those who directly accomplish the work.
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Q3: Support processes generally add value directly to
Q4: The Kaizen philosophy requires a significant cultural
Q5: Processes must be measurable and repeatable in
Q6: The impact of other process on a
Q7: Support processes generally require a higher level
Q9: A kaizen blitz is an improvement initiative
Q10: Flowcharts enable management to study and analyze
Q11: Projects generally cut across organizational boundaries but
Q12: Services that emphasize on professional judgement of
Q13: Control is the activity of ensuring conformance
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