Broadway Inc.is a leading automobile manufacturer.To achieve customer satisfaction,during the process of producing a product or service,its management continuously gathers information needed by internal customers for process control activities to ensure that the product or service is meeting the critical to quality parameters.The management of Broadway Inc.is said to be following the _____ methodology.
A)Six Sigma
B)ISO 9000:2000
C)Baldrige Award Criteria
D)Deming

Question

Quizplus · Accepted Answer

The methodology mentioned in the question that focuses on continuous improvement in process control to achieve customer satisfaction is Six Sigma. ISO 9000:2000 focuses on quality management systems, Baldrige Award Criteria is a framework for organizational excellence, and Deming is a philosophy that emphasizes continuous improvement through the use of statistical analysis. None of these methodologies are specifically tailored towards process control for customer satisfaction like Six Sigma.