Question 1

Six Sigma is based on understanding and improving processes on a _____ basis.
A)product-by-product
B)department-by-department
C)day-by-day
D)project-by-project

Accepted Answer

Six Sigma is a project-based approach that involves analyzing and improving processes using a data-driven methodology. It focuses on identifying and eliminating defects, reducing variability, and improving overall quality. Therefore, the correct answer is D - project-by-project.

Question 2

Topline Inc.is a leading supplier of food products to retailers across the United States.As part of its quality management principle,it focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities,with the key requirement being customer focus.The guidelines for the quality management system followed by Topline are as per the framework of _____.
A)ISO 9000:2000
B)EFQM
C)NQI
D)Six Sigma

Accepted Answer

ISO 9000:2000 is a widely recognized quality management system standard that emphasizes customer satisfaction, continuous improvement, and adherence to process-based approaches. Topline's focus on customer satisfaction, quality system problems, and product and service nonconformities aligns with the principles of ISO 9000:2000. EFQM and NQI are quality management frameworks specific to the European Union and Six Sigma is a quality management approach focused on process improvement and reducing defects.

Question 3

The criteria for the Canadian Awards for Business Excellence are similar in structure to the criteria for the:
A)Deming Prize.
B)American Society for Quality Control Award.
C)Malcolm Baldrige National Quality Award.
D)ISO 9000 Certification Program.

Accepted Answer

The Malcolm Baldrige National Quality Award is a prestigious business excellence award given by the U.S. government to recognize organizations that demonstrate exceptional quality and performance. Its criteria framework is widely recognized and adopted by various countries, including Canada, where it serves as the basis for the Canadian Awards for Business Excellence. The other options listed also pertain to quality and performance recognition, but their criteria frameworks are distinct and not directly related to the Canadian Awards for Business Excellence.

Question 4

In 2001,the China Association for Quality (CAQ)introduced the _____.
A)National Quality Award
B)Mayor's Cup Quality Award
C)Foundation in Business Excellence Award
D)Six Sigma Excellent Organization Award

Accepted Answer

The China Association for Quality (CAQ) introduced the National Quality Award in 2001.

Question 5

Compared to the Baldrige Award,the European Excellence Award places greater emphasis on the _____ category.
A)impact on society
B)documentation of processes
C)employee training
D)top management's understanding of quality

Accepted Answer

The European Excellence Award places greater emphasis on the impact on society category as it focuses on the organization's contribution to society and the environment. The Baldrige Award, on the other hand, has a broader focus on multiple categories including leadership, strategy, customer focus, measurement, analysis and knowledge management, workforce focus, and operations focus.

Question 6

Broadway Inc.is a leading automobile manufacturer.To achieve customer satisfaction,during the process of producing a product or service,its management continuously gathers information needed by internal customers for process control activities to ensure that the product or service is meeting the critical to quality parameters.The management of Broadway Inc.is said to be following the _____ methodology.
A)Six Sigma
B)ISO 9000:2000
C)Baldrige Award Criteria
D)Deming

Accepted Answer

The methodology mentioned in the question that focuses on continuous improvement in process control to achieve customer satisfaction is Six Sigma. ISO 9000:2000 focuses on quality management systems, Baldrige Award Criteria is a framework for organizational excellence, and Deming is a philosophy that emphasizes continuous improvement through the use of statistical analysis. None of these methodologies are specifically tailored towards process control for customer satisfaction like Six Sigma.

Question 7

According to Baldrige Criteria and Deming's 14 points,communication of values,expectations,customer focus,and knowledge as a key area of the Senior Leadership item is discussed under:
A)learn the new philosophy.
B)improve constantly.
C)institute leadership.
D)statement of purpose.

Accepted Answer

The correct answer is A because "learn the new philosophy" is the first point in Deming's 14 points, which emphasizes the importance of communication of values, expectations, customer focus, and knowledge as a key area of the Senior Leadership item.

Question 8

Which of the following focuses on measuring product quality and driving process improvement and cost savings throughout the organization?
A)Baldrige Criteria
B)ISO 9000:2000
C)Six Sigma
D)Deming's 14 principles

Accepted Answer

Six Sigma is a data-driven methodology that focuses on improving quality and reducing defects in processes. It emphasizes measuring product quality and using statistical analysis to identify and eliminate sources of variation that lead to defects. By reducing defects, Six Sigma can drive process improvement and cost savings throughout the organization. The other options listed focus on different aspects of quality management but do not have the same level of emphasis on driving process improvement and cost savings.

Question 9

Of the four levels of awards given in Australia,the _____ recipients will demonstrate Approach and Deployment that are well defined,planned,subject to review,and show evidence of improvement over time.
A)Foundation in Business Excellence Level
B)Bronze Award Level
C)Silver Award Level
D)Gold Award Level

Accepted Answer

The answer of Of the four levels of awards given...

Question 10

The Baldrige Award is a better fit to the national culture of _____ than it is to the United States.
A)Canada
B)China
C)Japan
D)India

Accepted Answer

The Baldrige Award is focused on continuous improvement and quality management, which aligns well with Japanese culture of Kaizen or continuous improvement. Japan also values a strong sense of teamwork and collaboration, another key aspect of the Baldrige criteria.

Question 11

After the _____ review process for the Baldrige Award,the Panel of Judges selects potential applicants for site visits.
A)approach
B)consensus
C)site
D)independent

Accepted Answer

The Baldrige Award uses a consensus review process to evaluate potential applicants. After this process, the Panel of Judges selects potential applicants for site visits. Therefore, the best choice is B - consensus. The other options (A, C, and D) are not directly related to the selection of potential applicants for site visits.

Question 12

A fundamental aspect of Six Sigma methodology is identification of CTQ characteristics that are vital to customer satisfaction."CTQ" denotes:
A)continuous total quality characteristic.
B)critical to quality characteristic.
C)customer to quote feedback.
D)certain to qualify idea.

Accepted Answer

CTQ stands for critical to quality characteristics. These characteristics are identified in Six Sigma methodology as being vital to customer satisfaction and are used to guide process improvement efforts.

Question 13

Which of the following focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities?
A)ISO
B)Six Sigma
C)Baldrige Award Criteria
D)NQI

Accepted Answer

ISO (International Organization for Standardization) is a set of standards that focus on ensuring product and service conformity, fixing quality system problems, and addressing nonconformities. ISO certification helps businesses demonstrate their commitment to quality and fairness in the marketplace. The other options, Six Sigma, Baldrige Award Criteria, and NQI, all focus on different aspects of quality management and improvement, but do not specifically address conformity and equity in the marketplace.

Question 14

Which of the following is NOT an objective of state-sponsored quality awards?
A)Providing a forum for information exchange
B)Winning a state award as a prerequisite to apply for the Baldrige Award
C)Encouraging firms to adopt quality and productivity improvement approaches
D)Promoting awareness of productivity and quality

Accepted Answer

Winning a state award is not a prerequisite to apply for the Baldrige Award. The Baldrige Award is a national award that can be applied for directly, without having to win a state award first. The other options listed are objectives of state-sponsored quality awards.

Question 15

National Quality Institute is a nonprofit organization designed to stimulate and support quality-driven innovation within all enterprises and institutions,including business,government,education,and health care in _____.
A)Australia
B)Canada
C)China
D)the United States

Accepted Answer

The National Quality Institute is based in Canada and primarily focuses on promoting quality-driven innovation within Canadian enterprises and institutions.

Question 16

Strong Cement is a cement-manufacturing company headquartered in the United States.As part of its organizational policy,the management establishes,plans,and implements measurement,monitoring,and improvement activities; monitors information about customer satisfaction as a performance metric; and acquires and analyzes data to determine improvement effectiveness.The management is following the guidelines of _____.
A)Six Sigma
B)Baldrige
C)Deming
D)ISO 9000:2000

Accepted Answer

The management's approach aligns with ISO 9000:2000 standards, which emphasize the importance of quality management systems, including the establishment of processes for measurement, monitoring, and improvement, as well as the focus on customer satisfaction and the use of data to analyze and enhance effectiveness.

Question 17

Six Sigma projects can be categorized in different levels,based upon their impact on results.Level 1 projects:
A)directly affect operations by avoiding expenditures.
B)result in redeployment of resources inside an organization to increase operating efficiency or productivity.
C)directly affect an organization's profit margin.
D)directly affect operations by increasing the chances of obtaining higher future revenues.

Accepted Answer

Level 1 Six Sigma projects directly affect an organization's profit margin by identifying and eliminating defects in processes, which reduces costs and improves quality, thereby impacting the bottom line directly.

Question 18

Process management activities are:
A)included in the Baldrige and the ISO 9000:2000 standards.
B)included in the Baldrige Criteria but not the ISO 9000:2000 standards.
C)not included in the Baldrige Criteria but are included in the ISO 9000:2000 standards.
D)neither included in the Baldrige Criteria nor the ISO 9000:2000 standards.

Accepted Answer

Process management activities are integral to both the Baldrige Criteria for Performance Excellence and the ISO 9000:2000 standards, emphasizing the importance of managing and improving organizational processes.

Question 19

Cindy Hayes,the CEO of Spurling Inc.,wants the organization to focus on measuring product quality,driving process improvement,and cost savings throughout the organization.To this end,she makes different teams and provides champions to sponsor projects,provides training resources,and communicates progress and achievements.The entire plan is integrated into the strategic planning process.Project selections are made based on understanding of the financial as well as the nonfinancial benefits to the organization.Cindy Hayes is practicing the _____ methodology to lower the cost of quality because of its focus on the financial return.
A)Deming
B)ISO 9000:2000
C)NQI
D)Six Sigma

Accepted Answer

The methodology Cindy Hayes is practicing is Six Sigma, as it focuses on measuring product quality, driving process improvement, and cost savings throughout the organization. It also provides champions to sponsor projects, provides training resources, and integrates the plan into the strategic planning process. Six Sigma methodology is known for its focus on financial returns and reducing the cost of quality.

Question 20

_____ is probably the most challenging concept for an organization to master in order to receive the Baldrige Award.
A)Entrepreneurism and innovation
B)Work systems and work processes
C)Governance and leadership metrics
D)Achievement in results

Accepted Answer

The answer of _____ is probably the most challenging concept...

Quiz 10: The Baldrige Framework for Performance Excellence

Six Sigma is based on understanding and improving processes on a _____ basis.

The criteria for the Canadian Awards for Business Excellence are similar in structure to the criteria for the:

In 2001,the China Association for Quality (CAQ) introduced the _____.

Compared to the Baldrige Award,the European Excellence Award places greater emphasis on the _____ category.

According to Baldrige Criteria and Deming's 14 points,communication of values,expectations,customer focus,and knowledge as a key area of the Senior Leadership item is discussed under:

Which of the following focuses on measuring product quality and driving process improvement and cost savings throughout the organization?

Of the four levels of awards given in Australia,the _____ recipients will demonstrate Approach and Deployment that are well defined,planned,subject to review,and show evidence of improvement over time.

The Baldrige Award is a better fit to the national culture of _____ than it is to the United States.

After the _____ review process for the Baldrige Award,the Panel of Judges selects potential applicants for site visits.

A fundamental aspect of Six Sigma methodology is identification of CTQ characteristics that are vital to customer satisfaction."CTQ" denotes:

Which of the following focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities?

Which of the following is NOT an objective of state-sponsored quality awards?

National Quality Institute is a nonprofit organization designed to stimulate and support quality-driven innovation within all enterprises and institutions,including business,government,education,and health care in _____.

Six Sigma projects can be categorized in different levels,based upon their impact on results.Level 1 projects:

Process management activities are:

_____ is probably the most challenging concept for an organization to master in order to receive the Baldrige Award.