In the customer relationship management (CRM)cycle,which step should be carried out once customer data is analyzed and transformed into usable information?
A) The unprofitable customers must be identified.
B) The information must be leveraged.
C) The relevant customer data must be captured.
D) The customer data must be stored and integrated.

Question

Quizplus · Accepted Answer

Once customer data is analyzed and transformed into usable information, the next step is to leverage this information to enhance customer relationships, improve services, and make informed business decisions.

In the Customer Relationship Management (CRM)cycle,which Step Should Be Carried