Recently, Gartner Research and 1To1 Media recognized Microsoft Dynamics Customer Relationship Management (CRM) and its xRM framework for delivering increased productivity and cost savings for customers worldwide. Microsoft experts work individually with customers to flesh out what issues they have and adapt their enterprise software to meet the unique needs of that customer. The Microsoft expert is most likely engaged in
A) relationship selling.
B) formula selling.
C) suggestive selling.
D) adaptive selling.
E) consultative selling.

Question

Quizplus · Accepted Answer

The Microsoft expert is engaged in consultative selling, which involves working closely with customers to understand their specific needs and tailor solutions accordingly.

Recently, Gartner Research and 1To1 Media Recognized Microsoft Dynamics Customer