Quality function development (QFD) is a key to improving quality through TQM because
A) the core of the approach is a conceptual map for interfunctional planning and communications that links customer requirements and product/service designs.
B) it advocates functional silos for greater efficiency.
C) it strategically positions the quality function in an organization chart.
D) it is a method to optimally locate inspections stations in a manufacturing plant.

Question

Quizplus · Accepted Answer

QFD focuses on understanding customer needs and translating them into specific plans to produce products that meet those needs, facilitating communication and planning across different functions.

Quality Function Development (QFD) Is a Key to Improving Quality