Which one of the following statements about process management is TRUE?
A) A standardized- services process is characterized by low capital intensity.
B) Replacement of general- purpose production equipment with highly specialized process equipment tends to reduce a company's capital intensity.
C) A standardized- services process has high customer involvement.
D) Customized- services processes tend to have high customer involvement.

Question

Quizplus · Accepted Answer

Customized-services processes require tailoring to individual customer needs, which naturally involves higher customer interaction and involvement.

Which One of the Following Statements About Process Management Is