The manner and extent to which customer involvement becomes part of the process is determined by
A) the potential for cost savings based on self- service.
B) whether or not the customer has to be present fora service to be provided.
C) the extent to which preferences for customized features must be determined.
D) all the factors listed above.

Question

Quizplus · Accepted Answer

Customer involvement in a process is influenced by cost-saving opportunities through self-service, the necessity of the customer's presence, and the need for customization based on customer preferences.

The Manner and Extent to Which Customer Involvement Becomes Part