Difficult interactions are caused when_____________ are_____________ than can be delivered by the service system.
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Q18: The following identify service gaps except:
A) management
Q19: Service encounters and purchases are considered _to
Q20: If all for of the service gaps
Q21: Management sets quality service goals by considering
Q22: An accommodating policy standard should be implemented
Q24: The_ dimension of service consists of getting
Q25: When asking guests to name their biggest
Q26: In making the service encounter unique, it
Q27: Differentiate between the procedural aspects and convivial
Q28: A gap in delivering service occurs when
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