If all for of the service gaps exist, it is best if management begins by closing the____________gap, which can be described as _____________ too much.
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Q15: What are four ways to determine customer
Q16: Describe four of the eight principles of
Q17: _is a convivial aspect of service and
Q18: The following identify service gaps except:
A) management
Q19: Service encounters and purchases are considered _to
Q21: Management sets quality service goals by considering
Q22: An accommodating policy standard should be implemented
Q23: Difficult interactions are caused when_ are_ than
Q24: The_ dimension of service consists of getting
Q25: When asking guests to name their biggest
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