____________is a convivial aspect of service and refers to the way people act, think, and feel.
Correct Answer:
Verified
Q12: Tangibles are the:
A) knowledge and courtesy of
Q13: All of the following are feelings associated
Q14: The procedural aspects of service consist of:
A)
Q15: What are four ways to determine customer
Q16: Describe four of the eight principles of
Q18: The following identify service gaps except:
A) management
Q19: Service encounters and purchases are considered _to
Q20: If all for of the service gaps
Q21: Management sets quality service goals by considering
Q22: An accommodating policy standard should be implemented
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