Describe four of the eight principles of waiting.
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Q11: Which of the following describe the most
Q12: Tangibles are the:
A) knowledge and courtesy of
Q13: All of the following are feelings associated
Q14: The procedural aspects of service consist of:
A)
Q15: What are four ways to determine customer
Q17: _is a convivial aspect of service and
Q18: The following identify service gaps except:
A) management
Q19: Service encounters and purchases are considered _to
Q20: If all for of the service gaps
Q21: Management sets quality service goals by considering
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