Which of the following describe the most typical service problems?
A) Lack of speed
B) Inattentive staff
C) Ability to answer questions about the menu
D) Both A and B
E) None of the above
Correct Answer:
Verified
Q6: Employees will produce the service expected by
Q7: It can be difficult for an employee
Q8: _can result in a higher check as
Q9: _,_ , and _are ways to identify
Q10: By involving employees in setting service standards,
Q12: Tangibles are the:
A) knowledge and courtesy of
Q13: All of the following are feelings associated
Q14: The procedural aspects of service consist of:
A)
Q15: What are four ways to determine customer
Q16: Describe four of the eight principles of
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