What are four ways to determine customer satisfaction and assess service problems?
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Q10: By involving employees in setting service standards,
Q11: Which of the following describe the most
Q12: Tangibles are the:
A) knowledge and courtesy of
Q13: All of the following are feelings associated
Q14: The procedural aspects of service consist of:
A)
Q16: Describe four of the eight principles of
Q17: _is a convivial aspect of service and
Q18: The following identify service gaps except:
A) management
Q19: Service encounters and purchases are considered _to
Q20: If all for of the service gaps
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