Tangibles are the:
A) knowledge and courtesy of employees to convey trust and confidence.
B) ability to perform the promised service dependably and accurately.
C) willingness to help customers and provide prompt service.
D) caring and individualized attention provided customers.
E) appearance of the physical facilities, equipment, personnel, and communication materials.
Correct Answer:
Verified
Q7: It can be difficult for an employee
Q8: _can result in a higher check as
Q9: _,_ , and _are ways to identify
Q10: By involving employees in setting service standards,
Q11: Which of the following describe the most
Q13: All of the following are feelings associated
Q14: The procedural aspects of service consist of:
A)
Q15: What are four ways to determine customer
Q16: Describe four of the eight principles of
Q17: _is a convivial aspect of service and
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents