By involving employees in setting service standards, some believe standards will be:
A) set too high.
B) unrealistic.
C) hard to maintain.
D) set higher than if management had set them.
E) set lower than if management had set them.
Correct Answer:
Verified
Q5: The most common method to gain customer
Q6: Employees will produce the service expected by
Q7: It can be difficult for an employee
Q8: _can result in a higher check as
Q9: _,_ , and _are ways to identify
Q11: Which of the following describe the most
Q12: Tangibles are the:
A) knowledge and courtesy of
Q13: All of the following are feelings associated
Q14: The procedural aspects of service consist of:
A)
Q15: What are four ways to determine customer
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