Employees will produce the service expected by management when:
A) adequate information and training is provided.
B) they feel it is possible to satisfy the demands placed on them by customers.
C) skills match the performance expected.
D) both A and C.
E) all of the above.
Correct Answer:
Verified
Q1: _occurs when employees feel they cannot satisfy
Q2: What are the duties and responsibilities of
Q3: A study of airline, hotel, and restaurant
Q4: Why do gaps in service occur?
Q5: The most common method to gain customer
Q7: It can be difficult for an employee
Q8: _can result in a higher check as
Q9: _,_ , and _are ways to identify
Q10: By involving employees in setting service standards,
Q11: Which of the following describe the most
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