A gap in delivering service occurs when management's perception of what customers expect is different from the customer's expectations.

Name: A gap in delivering service occurs when management's perception of what customers expect is different from the customer's expectations.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

A gap in service delivery can occur when there is a misalignment between what management believes customers expect and what customers actually expect, leading to potential dissatisfaction.

A Gap in Delivering Service Occurs When Management's Perception of What