Service encounters appear successful because the customer brings high expectations to the encounter.
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Q27: Differentiate between the procedural aspects and convivial
Q28: A gap in delivering service occurs when
Q29: The procedural dimension of service consists of
Q30: Problems with the restaurant operation have a
Q31: The five dimensions of service are_ ,_
Q33: The first gap in delivering service occurs
Q34: Identify three of the four gaps that
Q35: Ambiguity is a result of employees getting
Q36: What are the five dimensions of service?
Q37: When trying to improve gaps in the
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