The procedural dimension of service consists of attitude, body language, and attentiveness.
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Q24: The_ dimension of service consists of getting
Q25: When asking guests to name their biggest
Q26: In making the service encounter unique, it
Q27: Differentiate between the procedural aspects and convivial
Q28: A gap in delivering service occurs when
Q30: Problems with the restaurant operation have a
Q31: The five dimensions of service are_ ,_
Q32: Service encounters appear successful because the customer
Q33: The first gap in delivering service occurs
Q34: Identify three of the four gaps that
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