Question 1

A job breakdown is comprised of ___________, ___________,____________ , and___________.

Accepted Answer

what is to be done, what materials are needed, how it is to be done, and why that step is important

Question 2

Which of the following is true about using case studies?

Accepted Answer

Case studies focus on the process of analysis and decision-making rather than the final solution, emphasizing learning through the exploration of real-world scenarios.

Question 3

What does a career development program consist of?

Accepted Answer

A career development program consists of:
-Identifying the objectives and needs of the business.
-Identifying the personal goals and needs of employees.
-Developing an action plan to match the employees' needs with those of the organization.
-Providing feedback and guidance to carry out the plan.

Question 4

Orientation is "the formal process of familiarizing new employees with ___________,____________, and ____________."

Accepted Answer

The answer of Orientation is "the formal process of familiarizing...

Question 5

Training is most often done by:

Accepted Answer

Training is most often done by the department manager as they are directly responsible for the specific area and have the expertise to train employees effectively.

Question 6

Which of the following is the level at which a needs assessment should be done?

Accepted Answer

A needs assessment should be conducted at all three levels: person analysis, task analysis, and organizational analysis to comprehensively identify training needs.

Question 7

Explain the main differences between learning and training.

Accepted Answer

The answer of Explain the main differences between learning and...

Question 8

Coaching is:

Accepted Answer

Coaching is an ongoing, daily instruction provided by a supervisor. It is the oldest method of management development.

Question 9

How can employers ensure that employees are not overloaded with information during orientation and training?

Accepted Answer

The answer of How can employers ensure that employees are...

Question 10

Group training is especially effective for teaching___________ .

Accepted Answer

The answer of Group training is especially effective for teaching___________...

Question 11

Job specification is:

Accepted Answer

A job specification outlines the knowledge, skills, and abilities required to perform a job effectively.

Question 12

The one downside to learner- controlled instruction is:

Accepted Answer

The answer of The one downside to learner- controlled instruction...

Question 13

Rules, regulations, and policies are included in the ___________covered by a comprehensive orientation program.

Accepted Answer

The answer of Rules, regulations, and policies are included in...

Question 14

Examples of ____________ ,___________ , and___________ , which are the three pieces of the first step within the job breakdown, are "approach the table," "stand erect, look at the guests, smile, and greet them pleasantly," and "you 'win' by your first contact when you are pleasant and personable."

Accepted Answer

The answer of Examples of ____________ ,___________ , and___________ ,...

Question 15

___________practice is more effective than reading or listening.

Accepted Answer

The answer of ___________practice is more effective than reading or...

Question 16

What are the two different manners in which people receive rewards? Please give an example of each.

Accepted Answer

The answer of What are the two different manners in...

Question 17

Two of the four methods used to develop managers are ____________ , ____________ .

Accepted Answer

The answer of Two of the four methods used to...

Question 18

Effective trainers are all of the following except:

Accepted Answer

Effective trainers are not necessarily remote; they should be approachable and engaging to facilitate learning and development.

Question 19

Praise or positive reinforcement is best done:

Accepted Answer

Immediate reinforcement is most effective because it helps the employee associate the praise with the specific behavior, strengthening the likelihood of the behavior being repeated.

Question 20

Retention is improved when the new material is:

Accepted Answer

Retention is improved when learning is spaced out over time, as this allows for better consolidation of information in memory, a concept known as the "spacing effect."

Quiz 13: Training and Development

A job breakdown is comprised of _____, _, , and___.