Eventually Minnie buys a Hoover upright vacuum cleaner. On their way to the car, Adelaide is already reviewing what Minnie is going to say. Her mother always bought Hoovers, they must be good. Everybody says they are the most dependable brand. There were lots of signs about them in the store. But, Adelaide thinks, if this particular vacuum cleaner doesn't live up to her expectations, Minnie will be unfit to live with! Adelaide is expressing the principle behind:
A) expectancy/experience model
B) expectancy disconfirmation model
C) expectancy disbelief model
D) expectancy confirmation model
E) expectancy belief model

Question

Quizplus · Accepted Answer

Adelaide is considering the possibility that the vacuum cleaner may not meet Minnie's expectations, which aligns with the expectancy disconfirmation model. This model suggests that satisfaction is determined by the difference between expected and actual performance.

Eventually Minnie Buys a Hoover Upright Vacuum Cleaner