When Hans ordered the model plane for $22 from a hobby catalogue, he was horrified to find that he was charged almost $19 for shipping charges. He swore never to buy anything from that catalogue again. Due to a gap, the catalogue lost a
Customer.
A) research
B) performance
C) knowledge
D) communication
E) management
Correct Answer:
Verified
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Q25: How can retailers reduce the delivery gap?
A)
Q27: Retailers can reduce the knowledge gap by:
A)
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A) top
Q30: Which of the following would be the
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