Service excellence will occur only when:
A) top management is committed to that objective
B) service standards are phrased in generalities
C) employees have been trained on the job
D) management resolves every individual complaint
E) top management has centralized all decision making

Question

Quizplus · Accepted Answer

Service excellence requires a commitment from top management to set the tone and allocate resources necessary for achieving high service standards.

Service Excellence Will Occur Only When