Tangibles,reliability,responsiveness,assurance,and Empathy Are the Five Dimensions of Service Quality Used
Tangibles,reliability,responsiveness,assurance,and empathy are the five dimensions of service quality used in which of the following?
A) SERVQUAL
B) total quality management (TQM)
C) the market fulfillment approach
D) the critical incident technique
E) gap analysis
Correct Answer:
Verified
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