Which should you NOT do when handling a complaint?
A) Explain why you appreciate the complaint
B) Apologize for the mistake
C) Tell the customer it is not a big deal
D) Say thank you
Correct Answer:
Verified
Q2: A program that rewards guests with points,
Q2: Relationship/loyalty marketing is applicable when there is
Q3: Relationship/loyalty marketing can include:
A) Requiring that a
Q5: A frequency program focuses on the long
Q6: Value- added and value- recovery are two
Q7: Relationship marketing is also known as loyalty
Q8: Frequency programs and loyalty programs are the
Q9: CRM stands for Customer Rotation Management.
Q10: Which of the following is part of
Q11: Word of mouth marketing is attainable for
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