Question 1

When low expectations on the trainer's part translate into poor trainee performance, this is called the .

Accepted Answer

The Golem effect refers to the phenomenon where low expectations from a leader or trainer lead to poorer performance by the trainee, as the trainee internalizes these expectations.

Question 2

A disadvantage of lecturing as a method of training is that it is .

Accepted Answer

Lecturing can often be monotonous and unengaging, leading to boredom among the audience.

Question 3

means having a person learn a job by actually doing it.

Accepted Answer

On-the-job training involves learning a job by performing the actual tasks and responsibilities associated with it.

Question 4

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called .

Accepted Answer

Apprenticeship training is a structured process that combines classroom instruction with on-the-job training to help individuals become skilled workers.

Question 5

The first step in using a job instruction training program is to .

Accepted Answer

The first step in using a job instruction training program is to list all necessary steps in the job. This is because the trainer needs to know what steps are involved in the job in order to create a training program that will teach the worker how to perform the job correctly.

Question 6

The first step in a performance analysis is to .

Accepted Answer

The first step in a performance analysis is to compare the person's performance to ideal performance to identify any gaps or areas for improvement.

Question 7

The process of verifying that there is a performance deficiency and determining if such deficiency should be corrected through training or through some other means is called .

Accepted Answer

The answer of The process of verifying that there is...

Question 8

When jobs consist of a logical sequence of steps and are best taught step-by-step, the appropriate training method to use is .

Accepted Answer

Job instruction training is a method that involves teaching employees a job by breaking it down into a logical sequence of steps, making it ideal for step-by-step instruction.

Question 9

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the form of training.

Accepted Answer

The answer of Jack hopes to be promoted to head...

Question 10

On-the-job training can be accomplished through the use of all of the following techniques except .

Accepted Answer

Programmed learning is typically a form of self-paced learning using instructional materials, not an on-the-job training technique.

Question 11

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

Accepted Answer

Apprenticeship training involves a learner working under the guidance of a master craftsperson to acquire skills and knowledge in a particular trade or craft.

Question 12

The "Do a Tryout" step for success when using on-the-job training entails all of the following except .

Accepted Answer

The "Do a Tryout" step focuses on practicing the job, not assessing prior knowledge.

Question 13

All of the following occupations except use apprenticeship training to prepare trainees.

Accepted Answer

Bankers typically do not use apprenticeship training; they often require formal education and on-the-job training instead.

Question 14

Which of the following training methods is the most popular?

Accepted Answer

On-the-job training is the most popular method as it allows employees to learn in the actual work environment, making it practical and directly applicable.

Question 15

The first step to ensuring success for on-the-job training programs is to .

Accepted Answer

Preparing the learner is the first step to ensure they are ready and receptive to the training they will receive.

Question 16

Which of the following is not part of the "Follow Up" step in ensuring success from on-the-job training?

Accepted Answer

Explaining quantity and quality requirements is typically part of the initial training or instruction phase, not the follow-up phase.

Question 17

Sources of performance deficiencies in an employee may develop from a lack of .

Accepted Answer

Performance deficiencies can arise from a lack of supplies, rewards, training, and support systems, as all these factors can impact an employee's ability to perform effectively.

Question 18

Which of the following guidelines is intended to "Present the Operation" when taking the steps for success using on-the-job training?

Accepted Answer

The guideline "Present the Operation" involves having the learner explain the steps as the trainer demonstrates the job, ensuring the learner understands the process.

Question 19

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the form of training.

Accepted Answer

Job rotation involves moving employees through a variety of positions to gain a broad understanding of the organization, which aligns with Rebekah's situation.

Question 20

Which of the following guidelines is intended to "Prepare the Learner" for success using on-the-job training?

Accepted Answer

Familiarizing the worker with equipment, materials, and tools is essential to prepare them for success in on-the-job training, ensuring they understand the resources they will be working with.

Quiz 8: Training and Developing Employees