After discovering that her usual route home was closed due to road repairs,Sharetta used her knowledge of the city and sense of direction to find an alternate route. This is an example of

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Using knowledge of the city and sense of direction to find an alternate route is an example of using a cognitive map, which is a mental representation of one's environment. Latent learning refers to acquiring knowledge without any observable behavior or reinforcement, generalization refers to applying learned behavior to similar situations, and shaping is a process of gradually modifying behavior through reinforcement.

After Discovering That Her Usual Route Home Was Closed Due