Haley thinks Keith's silence indicates that he's angry,so she avoids talking to him. Unfortunately,Keith thinks Haley's quietness signifies that she's angry and wants to be left alone. This situation best illustrates

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The situation demonstrates mirror-image perceptions, where both Haley and Keith misinterpret each other's behavior based on their own assumptions and expectations. They are essentially reciprocating negative perceptions of each other, which can lead to a communication breakdown. Superordinate goals refer to shared objectives that can bring people together despite their differences, while the reciprocity norm is a social norm that promotes mutual exchange and cooperation. Deindividuation pertains to the loss of individual awareness and self-restraint in group settings.

Haley Thinks Keith's Silence Indicates That He's Angry,so She Avoids