Scales and checklists on which supervisors indicate the extent to which a worker is productive,follows correct procedures,and attends to customers' needs are primarily designed for the purpose of improving

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The use of scales and checklists to evaluate a worker's productivity, adherence to procedures, and customer service skills are a method commonly used during performance appraisals. Performance appraisals are designed to improve employee performance and identify areas in which an employee may need improvement or further training. Therefore, using scales and checklists aids in the performance appraisal process, which is the primary purpose of these evaluation tools.

Scales and Checklists on Which Supervisors Indicate the Extent to Which