During counseling, when a supervisor is discussing a problem with an employee, he or she should ideally

Question

Quizplus · Accepted Answer

It is important to focus on specific behaviors that need improvement or change rather than criticizing or attacking the employee's personality. This allows for a more constructive and objective discussion, avoiding unnecessary emotional outbursts. Encouraging emotional outbursts (A) is not productive and can escalate the situation. Allowing other employees to be a part of the discussion (B) can create an uncomfortable or intimidating atmosphere for the employee being counseled. Trying to be at the same emotional level as the employee (D) can also be counterproductive, as it may lead to a lack of professional distance and objectivity.

During Counseling, When a Supervisor Is Discussing a Problem with an Employee