When a supervisor suspects a problem with a troubled employee, what should be his or her first step?

Question

Quizplus · Accepted Answer

The first step should be to document the problem, including any specific behaviors observed, dates and times of incidents, and any relevant information. This documentation will be important if further action, such as disciplinary action or termination, becomes necessary. Confronting the employee or referring them to counseling may come later after more information is gathered. Threatening the employee with termination is not a constructive approach and may exacerbate the problem.

When a Supervisor Suspects a Problem with a Troubled Employee