Barry, a customer service executive, finds it difficult to handle an angry customer. He asks his supervisor, Ben, to handle the situation. Ben listens to the customer patiently and apologizes for the inconvenience caused. This calms the customer down. In the context of supervisory skills, Ben primarily used ________ skills to solve the problem.

Question

Quizplus · Accepted Answer

Ben used his human relations skills to handle the situation by listening patiently to the customer and apologizing for the inconvenience caused, which ultimately calmed the customer down. Technical skills refer to the knowledge and expertise in a specific field, conceptual skills refer to the ability to understand and analyze complex situations, and decision-making skills refer to the ability to make sound decisions based on available information.

Barry, a Customer Service Executive, Finds It Difficult to Handle