Question 1

Mark is a training manager at Renox Inc. He encourages employees to think critically about the work they have been assigned and enables them to develop new methods of completing their tasks. He also recognizes the achievements of employees who generate innovative solutions to problems and regularly rewards them for their efforts. In the modern view of management skills, Mark's efforts would fall under ________.

Accepted Answer

Mark's actions are focused on encouraging critical thinking, recognizing achievements, and rewarding innovative solutions, which are all centered around managing and developing people, thus falling under people-related activities.

Question 2

Providing praise for significant achievements and effective performance is part of the managerial skill called ________.

Accepted Answer

Recognizing is the managerial skill that involves providing praise and acknowledging significant achievements and effective performance. It helps to motivate and encourage employees to continue performing well and contributes to creating a positive work environment.

Question 3

In the context of the skills of successful managers, ________ primarily involves providing coaching and advice, providing opportunities for skill development, and helping people learn how to improve their skills.

Accepted Answer

Developing primarily involves providing coaching and advice, providing opportunities for skill development, and helping people learn how to improve their skills. Successful managers need to be able to develop their employees' skills to help them reach their full potential and contribute to the organization's success.

Question 4

In the context of the skills of successful managers, ________ primarily involves checking with people before making decisions that affect them, encouraging others to participate in decision making, and using the ideas and suggestions of others in decision making.

Accepted Answer

Consulting involves involving others in decision making and using their ideas and suggestions. Empowering involves giving others the authority and resources to make decisions, while clarifying roles involves ensuring that everyone understands their responsibilities. Envisioning change involves having a clear vision of where the organization is headed and how to get there. Based on the description given, consulting is the skill that primarily involves checking with people before making decisions, encouraging participation, and using the ideas of others.

Question 5

Gary is a supervisor at a manufacturing company. He keeps accurate records of the company's production rates. He also plans the activities of his employees so that production lines operate at maximum efficiency. In the context of the classical understanding of management skills, Gary's abilities can be categorized under ________.

Accepted Answer

The classical understanding of management skills includes technical skills, which involve the ability to use methods and procedures to perform specific tasks. Gary's accurate record-keeping and ability to plan and coordinate production lines demonstrate technical skills.

Question 6

Efforts to carry out critical management-related duties, such as planning, setting objectives for employees, and monitoring performance, can be best categorized as

Accepted Answer

The mentioned activities - planning, setting objectives for employees, and monitoring performance - are all task-related and deal with the management of specific tasks that need to be achieved. Therefore, the best categorization for these activities is task-related activities.

Question 7

Which of the following is an example of the developing skills of successful managers?

Accepted Answer

The answer of Which of the following is an example...

Question 8

Eleanor, a supervisor at a foundry, is careful about planning tasks and projects. The goals she sets for her employees are aligned with larger organizational plans. She also carefully and consistently monitors their performance. According to the modern view of management skills, Eleanor's efforts would be categorized as ________.

Accepted Answer

Eleanor's efforts are focused on planning tasks and projects and monitoring performance, which are primarily related to task management. This falls under the category of task-related activities in the modern view of management skills.

Question 9

According to the modern view of management skills, a manager's efforts to empower employees to solve problems and develop their skills are categorized as

Accepted Answer

Empowering employees to solve problems and develop their skills is considered a people-related activity, as it involves building relationships, fostering communication, and promoting employee growth and development. Task-related activities are more focused on completing specific job duties or achieving organizational goals, analysis-related activities involve data analysis and problem-solving, and change-related activities involve managing organizational change and adapting to new situations.

Question 10

Maya, a supervisor at Zelden Inc., focuses on achieving her department's goals on time. She understands that it contributes to achieving the organization's goals. In the context of the classical understanding of management skills, Maya has good ________ skills.

Accepted Answer

Maya's focus on achieving her department's goals on time and understanding its contribution to the organization's overall goals indicates that she has strong conceptual skills, which involve the ability to think abstractly and understand complex situations and their interrelationships. Controlling skills involve monitoring performance and taking corrective action when necessary, while empowering skills involve delegating tasks and responsibilities and providing support and resources. Technical skills involve specific knowledge and expertise in a particular field or job function.

Question 11

Ray, a manager at Senzel Inc., wants to implement a new software in the company's processes. This software will help him monitor the productivity of his employees more effectively. However, before implementing the change, he discusses it with lower-level managers to understand the effect it will have on the internal environment of the company. Ray is primarily utilizing ________ skills in this scenario.

Accepted Answer

Ray is utilizing consulting skills by discussing the potential change with lower-level managers to gain their insights and understand the impact it will have on the internal environment of the company.

Question 12

In the context of the skills of the successful managers, making sacrifices to encourage and promote desired outcomes in an organization is primarily part of ________.

Accepted Answer

Making sacrifices to encourage and promote desired outcomes in an organization is a key aspect of taking risks for change, as managers may need to take difficult decisions and make sacrifices in order to achieve positive outcomes and transformation within the organization.

Question 13

In the context of the skills of successful managers, ________ primarily involves challenging people to question their assumptions about the work and consider better ways of doing it.

Accepted Answer

Encouraging innovative thinking is the best fit for the description. Challenging people to question their assumptions and consider better ways of doing work requires creativity and openness to new ideas, which is the essence of innovative thinking. Monitoring operations involves overseeing day-to-day activities, taking risks for change involves implementing new initiatives, and envisioning change involves creating a vision for the future. While these are important skills for managers, they are not directly related to the act of challenging people to think differently about their work.

Question 14

Barry, a customer service executive, finds it difficult to handle an angry customer. He asks his supervisor, Ben, to handle the situation. Ben listens to the customer patiently and apologizes for the inconvenience caused. This calms the customer down. In the context of supervisory skills, Ben primarily used ________ skills to solve the problem.

Accepted Answer

Ben used his human relations skills to handle the situation by listening patiently to the customer and apologizing for the inconvenience caused, which ultimately calmed the customer down. Technical skills refer to the knowledge and expertise in a specific field, conceptual skills refer to the ability to understand and analyze complex situations, and decision-making skills refer to the ability to make sound decisions based on available information.

Question 15

In the context of the skills of successful managers, ________ primarily involves allowing substantial responsibility and discretion in work activities and trusting people to solve problems and make decisions without getting approval first.

Accepted Answer

Empowering involves giving individuals the authority, resources, and skills needed to take ownership of their work and make decisions on their own. This is a key skill for successful managers who want to foster a culture of trust, autonomy, and innovation among their team members. By empowering their employees, managers can also promote accountability, creativity, and job satisfaction, which can lead to better outcomes for both the organization and the individuals involved. Developing, supporting, and consulting are also important skills for managers, but they do not focus specifically on empowering individuals to take charge of their work and contribute to the overall success of the team.

Question 16

Which of the following is a change-related activity?

Accepted Answer

The answer of Which of the following is a change-related...

Question 17

Which of the following managerial skills do supervisors and other managers rely on when they need to assign tasks and explain job responsibilities, task objectives, and performance expectations?

Accepted Answer

Clarifying roles is the skill needed when assigning tasks and explaining job responsibilities, task objectives, and performance expectations. Envisioning change and taking risks for change are skills necessary for driving organizational change while monitoring operations is the skill required for observing and ensuring that processes and systems are functioning as intended.

Question 18

Which of the following managerial skills do supervisors and other managers rely on to determine how to use personnel and other resources to accomplish a task efficiently and determine how to schedule and coordinate activities efficiently?

Accepted Answer

Short-term planning is the skill that supervisors and managers rely on to determine how to use personnel and other resources to accomplish a task efficiently and determine how to schedule and coordinate activities efficiently. External monitoring refers to the skill of assessing and responding to external factors such as market trends and competition. Empowering and developing skills are focused more on building and motivating the team.

Question 19

In the context of the skills of successful managers, presenting an appealing description of desirable outcomes that the unit can achieve and describing a proposed change with enthusiasm and conviction is primarily part of ________.

Accepted Answer

Presenting an appealing description and proposing a change with enthusiasm and conviction is primarily part of envisioning change, which involves creating long-term visions and goals for the unit and inspiring others to work towards them.

Question 20

In the context of the skills of successful managers, being considerate when tasks are difficult and helping employees overcome anxiety and stress is part of the ________ set of skills.

Accepted Answer

Being considerate and helping employees overcome anxiety and stress falls under the supporting skills of successful managers. These skills include providing emotional support, being approachable, and improving teamwork and communication in a way that puts employees at ease.

Quiz 1: Supervision Tradition and Contemporary Trends