Which of the following is NOT a part of a store's atmosphere?
A) the music played by the speakers located throughout the store
B) the smell from potpourri containers scattered throughout the store
C) the way merchandise is displayed
D) the lighting system used in the store
E) the employee who helps you carry your purchases to your car

Question

Quizplus · Accepted Answer

The employee who helps you carry your purchases to your car is not a part of the physical atmosphere of the store, but rather a part of the customer service experience. The physical atmosphere encompasses elements such as music, scent, displays, and lighting.

Which of the Following Is NOT a Part of a Store's