That the quality of a service encounter often depends on who provides them as well as when, where and how they are provided refers to which characteristic of a service?

Question

Quizplus · Accepted Answer

The characteristic of a service that refers to the fact that the quality of a service can vary depending on who provides the service, as well as when, where, and how it is provided, is known as variability. This highlights the challenge in ensuring consistent service quality across different service encounters.

That the Quality of a Service Encounter Often Depends on Who