A university library is increasing the number of e- books and e- journals in its collection in an effort to provide students with access 24 hours per day, 7 days per week from any location. This shift should also reduce the amount of time students must spend checking books in and out of the library. The library is addressing the service problem of:

Question

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Inseparability refers to the challenge in traditional service delivery where the production and consumption of the service cannot be separated; the consumer has to be present for the service to be delivered. By increasing the number of e-books and e-journals, the university library is addressing this issue by allowing students to access materials remotely, thus separating the service delivery from the physical presence of the consumer.

A University Library Is Increasing the Number of E- Books