A long standing customer has decided that the monetary value they pay for a good or service is no longer worth it; they are not benefitting any longer by buying the product. Thus, the_____ has diminished.
A) Customer value
B) Customer benefits
C) Customer tangibility
D) Customer loyalty

Question

Quizplus · Accepted Answer

The statement refers to the customer's perception of the value received in relation to the monetary value paid. The customer no longer sees the benefit in continuing to buy the product or service, indicating that the customer value has diminished. The other options (customer benefits, tangibility, and loyalty) are not directly related to the scenario described.

A Long Standing Customer Has Decided That the Monetary Value