Which of the following are reasons for employees to resist CRM technology:
A) Generational gap
B) Lack of training
C) Desire to keep things status quo
D) All of the above

Question

Quizplus · Accepted Answer

All of the above reasons are potential factors for employee resistance to CRM technology. A generational gap can lead to differences in comfort levels and familiarity with technology. Lack of training can leave employees feeling unprepared to use CRM tools effectively. The desire to keep things status quo can result in a reluctance to adopt new technology and processes.

Which of the Following Are Reasons for Employees to Resist