The following are examples of touchpoints for a customer:
A) Feedback forms
B) Sales calls
C) Website
D) All of the above

Question

Quizplus · Accepted Answer

All of the above are touchpoints for a customer. Touchpoints refer to any interaction between a customer and a brand, including feedback forms, sales calls, and a website. It is important for brands to ensure that all touchpoints are positive and consistent with the brand's image and messaging.

The Following Are Examples of Touchpoints for a Customer