At which level of service would the retail customer perform the greatest number of functions?
A)selective service
B)self-service
C)exclusive service
D)limited service

Question

Quizplus · Accepted Answer

In self-service, the retail customer performs all the functions themselves, including selecting, purchasing, and sometimes even packing and transporting the goods. Therefore, they would perform the greatest number of functions in this level of service.

At Which Level of Service Would the Retail Customer Perform