Andrea Arena is the owner of 2 Places at 1 Time, a concierge company. She and her staff of 60 perform everyday services such as walking the dog, picking up cleaning, waiting for the repairman, and going to the post office for people who are too busy to perform these simple acts themselves. One way she tries to ensure of services for her regular customers is to make sure that the same person is always assigned to work for them.
A)flexibility
B)congruity
C)consistency
D)tangibility

Question

Quizplus · Accepted Answer

Consistency is the best choice because it refers to the ability to provide a reliable and predictable service to customers. By assigning the same person to work for regular customers, Andrea is ensuring that those customers receive consistent service and can rely on the same person to meet their needs.

Andrea Arena Is the Owner of 2 Places at 1