Inseparability in services means:
A)consumers see little variation from one service provider in an industry to another.
B)consumers cannot separate the service from the deliverer of the service.
C)consumers are unable to differentiate price from quality.
D)consumers cannot evaluate a service until it is being utilized.

Question

Quizplus · Accepted Answer

Inseparability in services means that the consumer cannot separate the service from the person or organization delivering the service. This is because services are often created and delivered in real-time, in the presence of the consumer, and therefore the consumer's experience of the service is directly linked to the interaction with the service provider.

Inseparability in Services Means