As a new patient at a local dentist, you arrive early for your appointment. You enter the lobby that seems to be dated from the 1960s! You head to the washroom and notice that it is not clean and the faucets are leaking. This dentist office needs to improve it's:
A)staff quality
B)branding
C)impression management
D)cleanliness

Question

Quizplus · Accepted Answer

The overall impression of the dentist's office, including its cleanliness and maintenance, affects how patients perceive the quality and professionalism of the practice.

As a New Patient at a Local Dentist, You Arrive