All of the following would be part of a service firm's customer experience management program except:
A)hiring
B)production efficiency
C)motivating employees
D)training

Question

Quizplus · Accepted Answer

Production efficiency would not be part of a service firm's customer experience management program as it is a focus on operations and cost efficiency rather than directly related to the customer experience. The other three choices (hiring, motivating employees, and training) are all crucial components of a customer experience management program as they impact the quality of service provided to customers.

All of the Following Would Be Part of a Service