Pure services, offer few, if any tangible products to customers.
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Q2: When a level demand strategy is used
Q5: Service organizations need to consider the fact
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Q11: Service firms differ from manufacturers in the
Q12: Service response logistics is the management and
Q13: At a service facility it has been
Q14: A firm is comparing two potential service
Q16: When demand exceeds capacity, a typical capacity
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Q19: Typically, quick recovery from service failures can
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