At a service facility it has been calculated that they can handle the demand per hour approximately 76 percent of the time at a rate of 4 per hour.This means that approximately 24 percent of the time, demand per hour will be greater than four customers, causing queues to develop.

Question

Quizplus · Accepted Answer

The statement indicates that the service facility can meet the demand of 4 customers per hour 76 percent of the time, which implies that the remaining 24 percent of the time there will be more than 4 customers per hour, resulting in queues. Therefore, the statement is true.

At a Service Facility It Has Been Calculated That They