When demand exceeds capacity, a typical capacity management technique to cross-train workers.

Question

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Cross-training workers can help to increase the flexibility of the workforce and enable them to handle multiple tasks or roles, which can be beneficial when demand exceeds capacity. This technique can help to ensure that workers are utilized efficiently and that service levels are maintained despite fluctuations in demand.

When Demand Exceeds Capacity, a Typical Capacity Management Technique to Cross-Train