Question 1

Describe Lewin's three-step model used for managing change.

Accepted Answer

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Question 2

________ is a method of changing behavior through unstructured group interaction.

Accepted Answer

D)Sensitivity training refers to an early method of changing behavior through unstructured group interaction.Members are brought together in a free and open environment in which participants discuss themselves and their interactive processes, loosely directed by a professional behavioral scientist who created the opportunity to express ideas, beliefs, and attitudes without taking any leadership role.

Question 3

Rather than looking for problems, ________ seeks to identify the unique qualities and special strengths of an organization, which can then be built upon to improve performance.

Accepted Answer

A)Most organizational development approaches are problem centered.They identify a problem or set of problems, then look for a solution.Appreciative inquiry (AI)instead accentuates the positive.Rather than looking for problems to fix, it seeks to identify the unique qualities and special strengths of an organization, which members can build on to improve performance.That is, AI focuses on an organization's successes rather than its problems.

Question 4

Compare and contrast the AI strategy for managing change and the double-loop learning organization focused on creating change. How are they similar and different?

Accepted Answer

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Question 5

List the eight steps in Kotter's eight-step plan for implementing change.

Accepted Answer

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Question 6

Appreciative inquiry refers to a change process based on the systematic collection of data and selection of a change action based on what the analyzed data indicates.

Accepted Answer

Action research is a change process based on the systematic collection of data and selection of a change action based on what the analyzed data indicate.Its value is in providing a scientific methodology for managing planned change.

Question 7

What are the various organizational development techniques?

Accepted Answer

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Question 8

During the design step of appreciative inquiry, participants ________.

Accepted Answer

A)During the design step of appreciative inquiry, participants find a common vision of how the organization will look in the future and agree on its unique qualities.

Question 9

Intergroup development seeks to change groups' attitudes, stereotypes, and perceptions that groups have of each other.

Accepted Answer

Intergroup development seeks to change groups' attitudes, stereotypes, and perceptions about each other.Here, training sessions closely resemble diversity training, except that rather than focusing on demographic differences, they focus on differences among occupations, departments, or divisions within an organization.

Question 10

Appreciative inquiry (AI)is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

Accepted Answer

D)AI focuses on an organization's successes rather than its problems.The AI process consists of four steps-discovery, dreaming, design, and destiny-often played out in a large-group meeting over a two- or three-day time period and overseen by a trained change agent.

Question 11

During the dreaming step of appreciative inquiry, participants ________.

Accepted Answer

B)During the dreaming step of appreciative inquiry, employees use information from the discovery phase to speculate on possible futures, such as what the organization will be like in five years.

Question 12

Which of the following is a step in the appreciative inquiry process?

Accepted Answer

B)The appreciative inquiry process consists of four steps: discovery, dreaming, design, and destiny.These steps are often played out in a large-group meeting over a two- or three-day time period and overseen by a trained change agent.

Question 13

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?

Accepted Answer

E)The appreciative inquiry process consists of four steps-discovery, dreaming, design, and destiny-often played out in a large-group meeting over a two- or three-day time period and overseen by a trained change agent.Discovery sets out to identify what people think are the organization's strengths.

Question 14

What is organizational development? What are the various values on which the organizational development techniques are based?

Accepted Answer

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Question 15

Sensitivity training emphasizes changing behavior through structured group interaction.

Accepted Answer

Sensitivity training refers to an early method of changing behavior through unstructured group interaction.

Question 16

Describe the process of appreciative inquiry (AI).

Accepted Answer

The answer of Describe the process of appreciative inquiry (AI)....

Question 17

Organizational development (OD)is a collection of change methods that try to improve organizational effectiveness and employee well-being.

Accepted Answer

Organizational development (OD)is a collection of change methods that try to improve organizational effectiveness and employee well-being.

Question 18

In the case of process consultation, the consultants do not solve the organization's problems but rather guide or coach the client to solve his or her own problems after jointly diagnosing what needs improvement.

Accepted Answer

In the case of process consultation, the consultants do not solve the organization's problems but rather guide or coach the client to solve his or her own problems after jointly diagnosing what needs improvement.

Question 19

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?

Accepted Answer

D)Managers often sense their unit's performance can be improved but are unable to identify what to improve and how.The purpose of process consultation (PC)is for an outside consultant to assist a client, usually a manager, to perceive, understand, and act upon process events with which the manager must deal.

Question 20

Appreciative inquiry involves identifying and fixing problems.

Accepted Answer

Appreciative inquiry (AI)accentuates the positive.Rather than looking for problems to fix, it seeks to identify the unique qualities and special strengths of an organization, which members can build on to improve performance.AI focuses on an organization's successes rather than its problems.

Quiz 18: Organizational Change and Stress Management

Describe Lewin's three-step model used for managing change.

________ is a method of changing behavior through unstructured group interaction.

Rather than looking for problems, ________ seeks to identify the unique qualities and special strengths of an organization, which can then be built upon to improve performance.

Compare and contrast the AI strategy for managing change and the double-loop learning organization focused on creating change. How are they similar and different?

List the eight steps in Kotter's eight-step plan for implementing change.

Appreciative inquiry refers to a change process based on the systematic collection of data and selection of a change action based on what the analyzed data indicates.

What are the various organizational development techniques?

During the design step of appreciative inquiry, participants ________.

Intergroup development seeks to change groups' attitudes, stereotypes, and perceptions that groups have of each other.

Appreciative inquiry (AI) is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

During the dreaming step of appreciative inquiry, participants ________.

Which of the following is a step in the appreciative inquiry process?

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?

What is organizational development? What are the various values on which the organizational development techniques are based?

Sensitivity training emphasizes changing behavior through structured group interaction.

Describe the process of appreciative inquiry (AI).

Organizational development (OD)is a collection of change methods that try to improve organizational effectiveness and employee well-being.

In the case of process consultation, the consultants do not solve the organization's problems but rather guide or coach the client to solve his or her own problems after jointly diagnosing what needs improvement.

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?

Appreciative inquiry involves identifying and fixing problems.