Question 1

Rita is a manager of a medium-sized service company. She is currently involved in redesigning her department to ensure that employees and other resources can respond more quickly and efficiently to the needs of its customers. Rita's efforts are part of the organizing function of management.

Accepted Answer

The organizing function of management involves arranging resources and activities in a way that will achieve the organization's goals, including designing departments and workflows to improve efficiency and responsiveness. Therefore, Rita's efforts to redesign her department to better serve customers falls under the organizing function of management.

Question 2

One trend of the "leading" management function is to empower employees, giving them as much freedom as possible to become self-directed and self-motivated.

Accepted Answer

Empowering employees is a trend in leading management where management aims to give their employees autonomy and decision-making power to help them become self-directed and self-motivated.

Question 3

Harold is a no-nonsense boss who believes that the best way for an organization to achieve its goals is for workers to follow their boss's orders. Thus, he tells workers exactly what to do and how to do it. Harold's approach is an example of directing.

Accepted Answer

Harold's approach of telling workers exactly what to do and how to do it is a characteristic of the directing function of management, where the manager guides and supervises subordinates to achieve the organization's goals.

Question 4

A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

Accepted Answer

A vision is a broad, long-term statement of what a company aspires to be and achieve in the future, not specific steps to achieve short-term objectives.

Question 5

Planning is a key management function because other management functions depend on having a good plan.

Accepted Answer

Planning sets the goals and objectives for an organization or business, and helps to develop strategies to achieve them. Without a good plan, the other management functions such as organizing, staffing, directing, and controlling may not be effectively executed. Therefore, planning plays a crucial role in the success of an organization.

Question 6

A statement about why an organization exists and what it is trying to achieve is called the organization's directive.

Accepted Answer

A statement about why an organization exists and what it is trying to achieve is called the organization's mission statement.

Question 7

The four key management functions are planning, organizing, leading, and controlling.

Accepted Answer

The four key management functions are planning, organizing, leading, and controlling.

Question 8

In many smaller firms the manager's role is to direct the employees, telling them exactly what to do.

Accepted Answer

In smaller firms, the manager's role usually involves more hands-on direction and guidance for employees as there may not be as many layers of management. However, this may vary depending on the specific company culture and management style.

Question 9

Goals tend to be broad and focus on the long-term while objectives tend to be specific and more short-term in their focus.

Accepted Answer

Goals are usually broad statements of desired outcomes that are intended to be achieved over a longer period of time. Objectives, on the other hand, are concrete, specific, measurable steps towards the achievement of the broader goals. Objectives are typically shorter-term and are designed to be achieved within a specific timeframe.

Question 10

The management function that involves guiding, training, and motivating others to work toward the achievement of an organization's goals is called leading.

Accepted Answer

This statement accurately describes the function of leading in management.

Question 11

A vision is the overall explanation of why an organization exists and where it is trying to head.

Accepted Answer

A vision statement is a concise and inspiring declaration that communicates an organization's purpose, aspirations, and values. It outlines why the organization exists and what it hopes to achieve in the future.

Question 12

According to the "Reaching Beyond Our Borders" box in Chapter 7, a key problem in expanding in global markets is a lack of professional managers to run operations.

Accepted Answer

The "Reaching Beyond Our Borders" box in Chapter 7 states that a lack of professional managers to run operations is a key problem in expanding in global markets.

Question 13

Jack, a manager with Tiny Tots Toy Company, has just participated in a meeting that looked at future trends in the toy industry, and identified new challenges and opportunities for Tiny Tots. Jack's participation in this meeting was part of the organizing function of management.

Accepted Answer

The answer of Jack, a manager with Tiny Tots Toy...

Question 14

Planning involves setting the organizational vision, goals and objectives.

Accepted Answer

Planning is the process of setting the organization's vision, mission, goals, and objectives that guide future decision-making and resource allocation.

Question 15

Beth has spent the last two hours going over some consumer surveys to see how well her company is achieving its goal of improving customer satisfaction. Beth's efforts are an example of the controlling function of management.

Accepted Answer

Beth is analyzing the results of the consumer surveys to see if the company is meeting its goal of improving customer satisfaction, which is part of the controlling function of management.

Question 16

As a management function, the main focus of controlling is to keep complete and up-to-date records of the organization's financial transactions for tax and regulatory purposes.

Accepted Answer

The main focus of controlling is not just keeping financial records, but also monitoring and evaluating performance, taking corrective action when necessary, and ensuring that goals and objectives are being met.

Question 17

Progressive managers consider planning to be of little importance in today's rapidly changing business environment.

Accepted Answer

While the business environment is rapidly changing, planning is still essential for progressive managers to set goals, allocate resources, and adjust strategies as needed to adapt to the changing environment.

Question 18

Leading is the management function of designing the structure of the organization so that everyone can function together.

Accepted Answer

Leading is actually the management function of influencing and motivating employees to work toward achieving the organization's goals. Designing the structure of the organization falls under the function of organizing.

Question 19

Today's progressive organizations are designed around the needs of the customer. The idea is to organize systems to be responsive to customer needs.

Accepted Answer

Progressive organizations prioritize customer needs and organize their systems to be responsive to those needs.

Question 20

Planning is the function of management that includes anticipating future trends and determining the best strategies and tactics to achieve an organization's goals and objectives.

Accepted Answer

Planning is indeed the function of management that involves predicting future trends and identifying the most effective approaches to achieve an organization's goals and objectives.

Quiz 7: Management and Leadership

Rita is a manager of a medium-sized service company. She is currently involved in redesigning her department to ensure that employees and other resources can respond more quickly and efficiently to the needs of its customers. Rita's efforts are part of the organizing function of management.

One trend of the "leading" management function is to empower employees, giving them as much freedom as possible to become self-directed and self-motivated.

Harold is a no-nonsense boss who believes that the best way for an organization to achieve its goals is for workers to follow their boss's orders. Thus, he tells workers exactly what to do and how to do it. Harold's approach is an example of directing.

A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

Planning is a key management function because other management functions depend on having a good plan.

A statement about why an organization exists and what it is trying to achieve is called the organization's directive.

The four key management functions are planning, organizing, leading, and controlling.

In many smaller firms the manager's role is to direct the employees, telling them exactly what to do.

Goals tend to be broad and focus on the long-term while objectives tend to be specific and more short-term in their focus.

The management function that involves guiding, training, and motivating others to work toward the achievement of an organization's goals is called leading.

A vision is the overall explanation of why an organization exists and where it is trying to head.

According to the "Reaching Beyond Our Borders" box in Chapter 7, a key problem in expanding in global markets is a lack of professional managers to run operations.

Jack, a manager with Tiny Tots Toy Company, has just participated in a meeting that looked at future trends in the toy industry, and identified new challenges and opportunities for Tiny Tots. Jack's participation in this meeting was part of the organizing function of management.

Planning involves setting the organizational vision, goals and objectives.

Beth has spent the last two hours going over some consumer surveys to see how well her company is achieving its goal of improving customer satisfaction. Beth's efforts are an example of the controlling function of management.

As a management function, the main focus of controlling is to keep complete and up-to-date records of the organization's financial transactions for tax and regulatory purposes.

Progressive managers consider planning to be of little importance in today's rapidly changing business environment.

Leading is the management function of designing the structure of the organization so that everyone can function together.

Today's progressive organizations are designed around the needs of the customer. The idea is to organize systems to be responsive to customer needs.

Planning is the function of management that includes anticipating future trends and determining the best strategies and tactics to achieve an organization's goals and objectives.